Whether you're a seasoned logistics manager or a small business shipping overseas for the first time, partnering with a freight forwarder should simplify your operations—not complicate them.
At ISS Shipping, we make the process as smooth and transparent as possible, giving you confidence and control every step of the way.
In this blog, we’ll walk you through the typical client journey—from the moment you contact us to the successful delivery of your goods—so you know exactly what to expect when you ship with ISS.
Step 1: Initial Consultation
Every successful shipment starts with understanding your needs.
When you first contact us, we’ll ask you a few key questions:
- What are you shipping?
- Where is it coming from and going to?
- Are there any deadlines, special requirements, or known risks?
Whether you have all the answers or just a vague idea, we’ll help fill in the gaps and recommend the best logistics strategy based on your goals.
Step 2: Quotation and Shipping Plan
Next, we’ll provide a tailored quote outlining:
- Transport mode options (air, sea, or hybrid)
- Transit times
- Freight costs and breakdown
- Customs requirements
If you’re unsure what’s best, we’ll guide you through the trade-offs between cost, speed, and flexibility—always with your best interests in mind.
Step 3: Supplier Coordination and Cargo Collection
Once you give us the green light, we take the lead in coordinating with your supplier or manufacturer.
We’ll:
- Confirm packing and labelling compliance
- Arrange cargo pickup from the supplier’s warehouse or factory
- Review all documentation before the goods leave the origin point
You won’t need to chase multiple parties or worry about overlooked steps—we handle it all.
Step 4: Freight Booking and Tracking
We then secure your cargo space on a reliable carrier, based on your selected route and transit mode. Our relationships with top shipping lines and airlines ensure competitive rates and dependable service.
You’ll receive:
- Confirmation of booking
- Estimated time of departure and arrival
- A unique tracking link or reference
And if anything changes, we’ll notify you immediately.
Step 5: Customs and Compliance
As the shipment moves toward its destination, our in-house customs experts prepare all documentation to meet regulatory requirements.
We manage:
- Import/export declarations
- Biosecurity assessments (if needed)
- Duty and GST payments
- Any relevant permits or licenses
If your shipment is flagged for inspection or random check, we’ll liaise with authorities on your behalf and keep you informed.
Step 6: Warehousing and Distribution (Optional)
Need to hold or break down your shipment? ISS offers warehousing, deconsolidation, and distribution services across key locations.
This is especially helpful if you:
- Want to store inventory closer to customers
- Need to split shipments across multiple destinations
- Are waiting for clearance to deliver
Step 7: Last-Mile Delivery
Once cleared, your goods will either be delivered directly to your nominated address (business, warehouse, or customer) or made available for pickup.
We work with a trusted network of transport providers to ensure:
- Timely delivery
- Clear communication
- Proof of delivery
Step 8: Post-Shipment Support
Our relationship doesn’t end with delivery.
We’re here to:
- Review your shipment performance
- Make recommendations for future savings
- Assist with reorders or recurring shipments
- Provide guidance on evolving freight and customs regulations
Many of our clients continue to grow with us, scaling from their first small import to complex international supply chains.
Why Clients Choose ISS
- Dedicated point of contact
- Transparent pricing and timelines
- In-house customs and compliance team
- End-to-end service that grows with your business
- Clear communication at every stage
Final Thoughts
Shipping doesn’t need to be stressful.
When you work with ISS, you get more than just a freight forwarder—you get a partner invested in your success. From your first enquiry to your final delivery (and every detail in between), we’re here to make sure your freight journey is smooth, secure, and efficient.
If you’re ready to simplify your logistics, we’re ready to help.
